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Order Process and Support

How the process works

This page summarises what to expect at each step, from the quotation request through to delivery.

Sections
Contact channels Quotation and order Documents and samples Shipping FAQ Technical support
01

Contact channels

We recommend e-mail so that written requests stay traceable; phone is faster for urgent matters.

✉️ Recommended
E-mail

For quotation requests, document requests and technical questions.

info@perdist.com →
📞 Urgent
Phone

Weekdays 09:00 – 18:00. For shipment and lead-time matters.

+90 501 353 79 92 →
📍 By appointment
Office

Bayraklı, İzmir. Please arrange an appointment before visiting.

Adalet Mahallesi 2132/2 Sokak No:3 Kat:7 Daire:59 Trend Office, Bayraklı / İzmir, Türkiye
02

Quotation and order steps

PERDIST serves businesses only; the minimum order quantity of each product is written in the quotation. The process runs in this order:

  1. You send your request through the product page button or the contact form.
  2. We reply within one business day and ask for any missing information.
  3. We send a written quotation covering price, lead time, packaging and delivery conditions.
  4. On your approval a proforma invoice is issued and the payment term is fixed.
  5. Sourcing and shipment take place; you are informed at every stage.
For orders with a critical deadline you can call +90 501 353 79 92 before sending the form.
03

Documents and samples

The information on product pages is based on supplier data. Additional document and sample requests are handled as follows:

  • Specification and certificate of analysis are shared with the quotation, to the extent the supplier provides them.
  • Origin and other documents are requested per product.
  • Sample availability and shipping terms are stated according to the product and requested quantity.
  • Custom specification requests are answered after discussion with the supplier.
04

Shipping and delivery

Domestic delivery, import and export shipments are all possible. Conditions are stated in the quotation according to product, quantity and destination.

  • Delivery terms and the logistics plan are fixed in writing at the quotation stage.
  • Packaging options are offered based on the product's standard packaging and your request.
  • Transport conditions for temperature-sensitive products are assessed separately.
  • For export shipments the delivery term (Incoterms rule), loading point and document set are stated in writing in the quotation.
  • For import shipments PERDIST coordinates customs clearance and domestic delivery; origin and document details are shared with the quotation.
  • International correspondence is held in English; quotations and proforma invoices can be prepared in both languages.
We do not publish a list of countries or regions: every request is assessed for its destination and feasibility is confirmed in writing in the quotation.
05

Common questions about the process

It depends on the product and supply conditions and is stated in writing, per product, in every quotation.
Yes. Sample availability and shipping terms are stated with the quotation, depending on the product and requested quantity.
Specification, certificate of analysis and origin documents are shared per product to the extent the supplier provides them.
It is assessed according to product, quantity and supplier conditions; where possible it appears as a separate line in the quotation.
The person handling your request shares shipment and status updates by e-mail or phone.
Payment method and term are stated in each quotation and become final with the proforma invoice.
Yes. We prepare export quotations for manufacturers abroad; delivery terms, documents and payment terms are written into the quotation. Feasibility for the destination country is confirmed at the quotation stage.
Yes. We import ingredients from sources abroad for manufacturers in Türkiye; origin, document scope and customs steps are stated in the quotation.
06

Technical support

For technical questions about the website, product data or documents:

  • Website and form issues: info@perdist.com
  • Product data and specification questions: info@perdist.com
  • Document requests (specification, certificate of analysis, origin): info@perdist.com
Office hoursWeekdays 09:00 – 18:00 (GMT+3)
First replyWithin one business day
LanguagesTürkçe · English
PERDIST

Food ingredient import, export and domestic B2B supply for manufacturers: product-specific research, written quotations and follow-up through to delivery.

Import · Export · Domestic Supply

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Reach Us

●Adalet Mahallesi 2132/2 Sokak No:3 Kat:7 Daire:59 Trend Office, Bayraklı / İzmir, Türkiye
●+90 501 353 79 92
●info@perdist.com
●Weekdays 09:00 – 18:00 (GMT+3)
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